What is UX Writing? | UX Booth

There’s a new job in town. Well, maybe not “new,” but certainly popping up with increasing frequency. Google’s looking. Amazon’s looking. Dropbox, Paypal…many of the big players in tech are now looking…

User Research War Stories :: UXmatters

Gregory Cabrera: Culture Shock One of the first places I visited in Afghanistan was a security checkpoint along a major route in northern Kandahar. The security was contracted to a private group…

Product Review: Whatusersdo :: UXmatters

Conducting Test Sessions The design thinking behind whatusersdo is to help embed usability testing into a company’s culture, and this is a laudable goal. You can either launch a usability-test session immediately…

Social User Assistance :: UXmatters

The Evolution of User Assistance Technical writers have adopted social user assistance as the next evolution in electronic documentation for users. … Users are no longer just consumers, but also generators of…

How to Design a Large Scale Responsive Site

Responsive design has evolved considerably since it was first defined by Ethan Marcotte in 2010. The discussion now isn’t whether you should develop a site that works across all devices, but instead,…

Avoiding Hard-to-Answer Questions in User Interviews

Interviewing People to Identify Their Needs People can tell you about the problems they face and the things that annoy them, but they have a difficult time articulating what they want or…

Courage and the Corner Office

By Jamie Myrold Not so long ago, sales reps promoted software products and customers evaluated them based solely on their features. A system could be ugly and clumsy, as long as it…