Exploring the ABCs of Content Strategy

Getting to know the lingo of any given profession can be a pain in the butt, whether it’s doctors, lawyers, pilots, or the equally prestigious content strategists. Sometimes it’s nice to just…

The Rules for Modern Navigation

Websites provide access to all sorts of information. Whether we want to to learn more about an organization, purchase an item, donate to a cause, or access a resource, we’re dependent on…

What is UX Writing? | UX Booth

There’s a new job in town. Well, maybe not “new,” but certainly popping up with increasing frequency. Google’s looking. Amazon’s looking. Dropbox, Paypal…many of the big players in tech are now looking…

User Research War Stories :: UXmatters

Gregory Cabrera: Culture Shock One of the first places I visited in Afghanistan was a security checkpoint along a major route in northern Kandahar. The security was contracted to a private group…

Product Review: Whatusersdo :: UXmatters

Conducting Test Sessions The design thinking behind whatusersdo is to help embed usability testing into a company’s culture, and this is a laudable goal. You can either launch a usability-test session immediately…

Social User Assistance :: UXmatters

The Evolution of User Assistance Technical writers have adopted social user assistance as the next evolution in electronic documentation for users. … Users are no longer just consumers, but also generators of…

How to Design a Large Scale Responsive Site

Responsive design has evolved considerably since it was first defined by Ethan Marcotte in 2010. The discussion now isn’t whether you should develop a site that works across all devices, but instead,…