Tips for Conducting Remote UX Research and Testing, Part 1 :: UXmatters

Understanding Technology’s Impacts on Remote UX Research and Testing

Technical checks could take between 15 and 30 minutes, depending on whether you encounter any problems. But they’re worth doing to ensure that your sessions go well.—Gavin Lew

“While using the participant panels that are associated with some remote-testing tools is both efficient and cheap, all too often, such panelists tend to be technology savvy,” answers Gavin. “This concern is particularly relevant for foundational research and formative usability testing. When you’re employing these methods, consider using more traditional recruiting methods—such as those you would use for in-person, lab research.

“Schedule pre-session technical checks with participants, including testing the remote software—making sure it has downloaded—their broadband speed, and audio and video quality. While you’ll typically focus on video and screen shots, poor audio is often more frustrating to observers on your product team. These technical checks could take between 15 and 30 minutes, depending on whether you encounter any problems. But they’re worth doing to ensure that your sessions go well.”

Remote UX Research Resources on UXmatters

“COVID-19 has many in the UX community thinking along the same lines,” responds Pabini. “Since the pandemic began, we’ve published several articles that address conducting remote UX research.

“For his great column Practical Usability, Jim Ross has already contributed several editions about remote UX research, most of them during this first year of the pandemic, including the following:

“And, of course, we’ve published other excellent, pre-COVID-19 columns and articles about remote UX research, such as the following:

“Finally, to learn how to ensure participants’ safety when returning to conducting face-to-face UX research, read Jason Stockwell’s article ‘When and How to Resume Face-to-Face Research After COVID-19.’

“I hope these references help you to make the most of your UX research efforts during the pandemic and in the after times.” 

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