Designing for Change with the Knoster Model

Every experience we have changes us. Every experience we design changes others. Change is inevitable and unavoidable. If this is true, why do people hate or fear change? For starters, change takes…

Building Narrative into Your User Interface, Part 2

By Jonathan Walter In Part 1 of this two-part series, I described how building narrative into a user interface (UI) helps users to better comprehend its workflows, navigational cues, and calls to…

Remote Research During the COVID-19 Crisis

The recent past has seen everyone adjusting to the ‘new normal’ of these challenging times. For UX research these adjustments have included adapting research methodologies to fit our new circumstances. Where once…

The Jobs To Be Done Playbook :: UXmatters

Understanding Jobs to Be Done The Outcome-Driven Innovation (ODI) approach … takes both a qualitative and a rigorous quantitative approach to understanding customers’ jobs and identifying product opportunities. This chapter covers the…

The Lean Product Playbook :: UXmatters

Measuring Customer Value Olsen provides several helpful tools for evaluating whether a possible product or feature would deliver value and how to prioritize the development of valuable products and features. A vital…

Getting UX Writing Right with Microcopy

Getting Started with UX Writing With the annual salary reaching $97K, the job of the UX writer has been successfully attracting a lot of people who work as copywriters. But there’s a…